QUESTIONS BEFORE YOU PLACE YOUR ORDER
How much does shipping cost?
Shipping varies by location and cart size. Add items, proceed to checkout, and enter your address — the final cost updates automatically.
Where do we deliver?
Worldwide.
Can the order be delivered to multiple addresses?
No. Place a separate order for each destination.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
PO Boxes yes. APO/FPO no.
Is express shipping available?
Standard Shipping only.
Can I apply a promotion code after my purchase is complete?
No. Codes must be applied at checkout. For help, email jake@exclusivelyyourgifts.com.
How do I use a promo code at checkout?
Enter the valid code during checkout before completing your order.
Can I use two promo codes at the same time?
No — one promo code per order.
Can I place an order over the phone?
No. Please order through our website.
What type of payments do you accept?
Visa, Mastercard, Discover, American Express, and PayPal.
QUESTIONS ABOUT ORDER STATUS AND DELIVERY
How can I track my package?
You’ll receive a tracking number by email. Multi-item orders may ship with separate tracking numbers.
What should I do if my tracking number doesn’t work?
Tracking takes 3–5 business days to activate. If your order hasn’t arrived after 30 business days (US) or 45 business days (international), email jake@exclusivelyyourgifts.com.
What should I do if a package is missing?
If tracking shows “delivered” but nothing arrived: check around your delivery area, verify the tracking status, contact your local carrier, then email jake@exclusivelyyourgifts.com if unresolved.
How long do refunds and replacements take?
Once confirmed, refunds/replacements process within 7 business days. Refunds appear within 3–5 business days depending on your provider. Replacement tracking arrives within 7–10 business days.
When there are unknown charges, what should I do?
Check your Order Confirmation, ask family who may have used your details, verify with your bank, then email jake@exclusivelyyourgifts.com if needed.
MODIFYING OR CHANGING AN ORDER
How can I edit/cancel my order?
Email jake@exclusivelyyourgifts.com within 6 hours of placing your order.
Is there a cancellation fee?
No — if the order still qualifies for cancellation.
How can I exchange my items?
We don’t offer direct exchanges. Email jake@exclusivelyyourgifts.com within 7 days of delivery for a replacement or refund.
PAYMENT
When will my card be charged?
Immediately after your order is placed.
Why isn’t my payment being accepted?
Banks don’t share decline reasons with us. Try another payment method or contact your bank, then email jake@exclusivelyyourgifts.com if the issue continues.
OTHER
What if I find something suspicious regarding my purchase?
Report suspected phishing, fraud, or spoofing to jake@exclusivelyyourgifts.com immediately.
How secure is my personal information?
Checkout is protected by SSL encryption. We never store your card details on our servers.
What is the process for quality assurance?
Every item is inspected by our QA team and must score at least 80/100 before shipping.