Made to Order
Every item at Exclusively Your Gifts™ is produced individually after you order. Because of this, we do not accept returns for change of mind or sizing errors on the customer’s side.
Instead, we offer:
- 30-day money-back guarantee on qualifying issues
- Free replacement when the mistake is ours — no return shipping required
Qualifying Issues
You may request a refund or replacement if your item arrives with any of the following:
- Manufacturing defect (misprint, tearing, stitching failure)
- Wrong design or photo printed on the item
- Wrong item shipped (different product than ordered)
- Wrong size shipped (different size than ordered)
Shipping Insurance
We strongly recommend adding shipping insurance at checkout. It protects against loss, theft, and damage in transit — costs we otherwise cannot cover.
How to Report an Issue
Contact jake@exclusivelyyourgifts.com within 7 days of delivery and include:
- Order number
- Unboxing video showing the sealed package opened for the first time
- Clear photos of the item and the issue
Reports submitted after the 7-day window may not qualify.
What We Cannot Refund
- Orders cancelled after the 6-hour modification window
- Sizing errors made by the customer at checkout
- Address errors submitted by the customer
- Packages delayed or lost by the carrier (shipping insurance covers this)
Refund Timing
Approved refunds are processed within 3 business days to your original payment method.
If you have not seen the refund after that window:
- Check your bank account again.
- Contact your credit card company — posting times vary.
- Contact your bank.
- If it still has not appeared, email jake@exclusivelyyourgifts.com and we will trace it.
International customers remain responsible for any customs duties or import fees already paid; these are not refundable by us.